01/07-Present Massachusetts State Licensed, Pharmacy Technician
Rite Aid, 348 Greenwood Street, Worcester, MA 01607(508) 752-1911
05/01-Present The Pharmacy Outreach Program, Case Manager
Massachusetts College of Pharmacy & Health Sciences
25 Foster Street, Worcester, MA 01608-1705 (508) 373-5676
œ Maintenance inventory and supplies
œ Produce statistical analysis for reporting
œ Gather educational materials for distribution
œ Development and update policy and procedures
œ Maintain daily correspondence with patients and providers
œ Training new employees and pharmacy rotation students
œ Assess patients to establish medication compliance
œ Establish need and provide care plan for patients & caregivers
œ Provide explanation of prescription benefits
œ Advocate for uninsured and underinsured
œ Ensure HIPPA standards in cord with compliance off are upheld
03/97-08/99 Agency Automation Management, Problem Resolution Coordinator
Allmerica Financial, Hanover Insurance Property & Casualty
1 North Parkway, Worcester, MA 01653-0002 (508) 855-8000
œ Created new accounts for writing agents
œ Trouble shooting connectivity issues for interfacing agents
œ Daily error log correction for agents and company employees
œ System testing for Y2K compliance
œ Training new agents and employees
œ Organized team building exercises
œ Facilitated monthly staff meetings
œ Write for monthly newsletter
œ Maintenance of procedure manuals
10/93-03/97 Data Entry, Assistant Trainer Coordinator, Quality Control Team
Allmer...
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