PATTI BROWN, PHARM.D.
(address/email/phone # available upon request)
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PHARMACIST
Knowledgeable and experienced pharmacist with proven history of success delivering outstanding care and consultation to patients of diverse cultural and socio-economic backgrounds.
· Cost-effective medication specialist, with demonstrated skill in assisting and training technicians in helping low-income and uninsured patients find affordable medication options.
· Hands-on experience managing daily pharmacy operations, building customer loyalty, training technician teams, and overseeing inventory levels.
· Commitment to customer service, with talent for ensuring world-class service by implementing key operational best practice and building customer-focused teams.
· Advanced expertise in all areas of legal compliance governing drug dispensation, pharmacy products, and 3rd-party plans.
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Drug Therapies & Medication Dispensation · Patient Immunization · Patient Consultation
Customer Service · Pharmacy Security & Operations · Community Outreach
Controlled Substance Dispensation & Record-Keeping · Pharmacy Growth & Profitability
Legal Compliance · Treatment Evaluation & Consultation · Cost Control
Intern, Technician, & Assistant Training · Team Building & Mentorship · Team Building & Mentorship · Medication Therapy Management
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PROFESSIONAL SYNOPSIS
LIFECHEK DRUG / PHARMHOUSE DRUG,
Crystal City, Texas · 2013-Present
Pharmacist In Charge
Supervised a team of 10 at a high-volume pharmacy. Checked and filled prescriptions. Provided expert guidance and consultation to patients regarding medication information in collaboration with physicians and other health care professionals. Dispensed medications and evaluated patient compliance. Assessed drug therapy results, monitored drug interactions, worked with MTM and Stars programs. Transferred prescriptions between pharmacies. Oversaw ordering of cost-effective generics. Immunized patients.
· Trained technicians-in-training, in providing cost-effective solutions for patients, further growing customer loyalty.
· Forged relationships with area health care facilities and doctors to fuel new customer growth.
BERRY OAKS & TARRYTOWN PHARMACIES, Spring Branch, Texas · 2011-2012
Pharmacist
Circulated between 2 separate pharmacy locations, supervising team of 4 at low-volume start-up location at Berry Oaks and 5 at well-established, high-volume Tarrytown pharmacy. Checked and filled prescriptions. Provided expert guidance and consultation to patients regarding medication information in collaboration with physicians and other health care professionals. Dispensed medications and evaluated patient compliance. Assessed drug therapy results, monitored drug interactions, and assisted with compound specialty medications. Assured compliance with PCCA standards. Transferred prescriptions between pharmacies. Oversaw ordering of cost-effective generics. Immunized patients.
· Established compounding practices at Berry Oaks Pharmacy; trained and mentored interns.
· Fuelled growth of loyal customer base at start-up pharmacy through outstanding customer service, staff training, and efficient management.
· Trained interns in providing cost-effective solutions for patients, further growing customer loyalty.
· Forged relationships with area health care facilities and doctors to fuel new customer growth.
RX PRO HEALTH, Denver, Colorado · 2010-2012
Pharmacist
Provided expert consultation as traveling pharmacist for several long-term care facilities, women’s prison, and pain management pharmacy. Assisted regarding patient medications and dispensation. Served as liaison to nursing home staff, respond to queries and issues. Performed quality checks on prescriptions. Supervised technician teams.
EVERYDAYHEALTH.COM, Austin, Texas · 2010
Pharmacist
Served as first line of expert customer support to online clients through “Ask a Pharmacist” website feature. Provided online consultation over email. Delivered advice regarding medication and treatment, compound medications, drug interactions, and more.
· Performed in-depth research to investigate complex customer questions, assuring accurate medication and treatment information.
· Developed new strategies for delivering information regarding US and foreign medications that were both safe and cost-effective for patients.
WALGREENS, San Marcos, Texas · 2009-2010
Pharmacist
Developed and implemented therapeutic plans for patients in cooperation with physicians and other health care professionals. Oversaw team of 7 technicians in dispensing medications, evaluating drug therapy performance, and mon...
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