Angela Marie Liebelt
Objective
To utilize my leadership, organization and problem solving skills in a supervisory role that adds value to my team and to patient quality, care and service in the Healthcare industry.
I am honest, hard working and dedicated. I am friendly and have proficient communication skills. I am eager to become an asset to a
company with a priority to patient care.
Accomplishments
* Point person to Coordinate Benefits for Georgia Medicaid dual members.
* Received Department Quality award for my Prior Authorization team.
* Training team member for Off-Shore Call Center start-up in Manila.
Experience 2007-Present Wellcare HMO Tampa, Fl
Pharmacy Operations Supervisor
* Oversaw any billing, processing, member and provider issues dealing with Florida Medicaid, Missouri Medicaid and New York Medicaid.
* Processed Prior Authorizations for Georgia, Florida, Hawaii and Ohio Medicaid and Medicare lines of business.
* Answered questions for my team of 11 technicians and the other technicians in the pharmacy.
* Created One on One documents as well as conducted One on Ones with Technician and Manager.
* Assisted in the resolution of State Regulatory Agency issues.
* Monitored and resolved incoming pharmacy operations issues.
* Completed IRE documentation for cases out of compliance.
* Reviewed QA scores with technicians and administered the QA program with technicians with low quality scores.
* Monitored and directed workflow for the pharmacy.
* Mentored and coached staff to reach their performance potential.
* Assisted in escalated phone calls to resolve online billing issues for retail pharmacy¡¦s as well as providers.
* I have a working knowledge of all Microsoft Office programs, including Word, Excel PowerPoint and Outlook.
Pharmacy Technician
* Processed Medication Prior Authorizations for Georgia Medicaid, Ohio Medicaid, and Medicare lines of business.
* Handled member, pharmacy and provider calls relating to coverage determinations.
* Assisted in many special projects including; CMS Financial Audit, Georgia COB reports, and have assisted the Formulary team.
* Back up supervisor.
1999-2007 Walgreens Pharmacy Tampa, Fl
Supervisor- Pharmacy Technicians
* Controlled inventory; including monitoring daily cardinal orders, sending back expired returns and maintaining ...
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